As a Junior Field Engineer at MyRepublic Broadband Pte Ltd, you will play a crucial role in expanding our presence in the market, focusing on Information and Communication Technologies (ICT) and Telecommunications.
How you'll contribute to MyRepublic's success:
Job Description
- Provide technical service and customer support during field visits
- Perform onsite installation, troubleshooting, maintenance, testing and verification tasks as provided in work order
- Recommend customers with solution to resolve and enhance customers network and infrastructure
- Work closely with Sales Team and Post Sales Team to ensure maximum success rate, reduce repeat visits
- Drive service success that improves customer satisfaction, maximizes customer retention with superior customer experience
- Build positive relationships with customers
- Produce timely and detailed service reports
We think you'll fit in great with us if you:
- GCE 'O/'N Level, with or without experience are welcome to apply.
- Interested in field services work at customer's site.
- Keen interest to learn and pick up knowledge of various common commercial brands of network related hardware (eg. CISCO, Ubiquiti, ASUS, etc)
- Keen Interest to pick up fibre network setup
- Keen Interest to pick up VOIP, SIP services
- Keen Interest to pick up Firewall, L2, VPN, and other network solution
- Self-starter to deliver the desired customer service experience
- Ability to work alone without minimum supervision
- Ability to work on standby shift duties (on emergency call service)
From being the first to launch 1Gbps broadband plans and the first network optimised broadband service for gaming in Singapore, to crafting workplace practices that put wellbeing at its core, our values guide us in everything we do at MyRepublic. It's the secret sauce that makes us tick. If you espouse the following, we know you would fit in great with us:
