IT Field Engineer

Job Description:

- Contribute to IT projects for Antaes clients

- Provide support to internal and external customers in accordance with SLAs

- Act as the Single Point of Contact (SPOC) for customers, coordinating with internal resolver groups and the Service Desk to resolve faults

- Initiate timely escalations to specialized groups for complex issues

- Proactively detect service-related problems, conduct diagnostics, and maintain ownership until resolution

- Ensure correct functioning and maintenance of all internal and external systems

- Perform Change Management, configuration, design, and implementation of supported products

- Conduct analysis, definition, documentation, and testing of application and system enhancements

- Carry out preventive and proactive maintenance and system monitoring

- Install, repair, and maintain hardware: Desktop PCs, Office/ATI Printers, Switches, Routers, IP Phones, Servers, and WAN equipment (Modems/ISDN)

- Manage equipment replacement and spare parts inventory replenishment

- Perform cabling and hardware intervention at the component level

- Provide onsite support to users during service cutovers

- Manage local suppliers providing services to the Operations centers

- Adhere to installation guidelines and industry best practices

- Document lessons learned, known errors, and operational knowledge for continuous improvement

- Work on a 24/7 shift rotation or on-call standby basis as required

- Contribute to the promotion of Antaes services on top of assistance provided to clients

Job Requirements:

- Diploma or Certificate in Computer Science, Electronic Engineering, or Telecommunications.

- ITIL Foundation Certificate

- Entry-level certifications such as CCNA, MCSA, MCTS, Linux/Oracle, or AIX Specialist

- 2-3 years in network, application, or system support

- Direct experience managing external customers and delivering against strict SLAs

- Knowledge of TCP/IP,LAN topologies, and basic Cisco configuration (assigning IPs, managing interfaces).

- Installation and maintenance of Microsoft, Linux, and Unix environments.

- Proficient in troubleshooting using PING, TRACEROUTE, and other diagnostic equipment