Provide L1/L2 helpdesk support to resolve IT-related issues.
Perform backup operations, system failure recovery, and related procedures.
Maintain user accounts and environments in Microsoft Active Directory / Azure AD as needed.
Regularly review server logs to identify server, network, and security issues.
Install and maintain company-owned computers, networks, servers, network cabling, and related equipment add, upgrade, and configure disk drives, printers, and other devices.
Manage and troubleshoot network issues, including connectivity and security problems.
Notify users promptly about maintenance and its impact on system and service availability.
Assist in administering company IT security policies and procedures.
Provide training and support to users on new systems and software.
Maintain records of issues and solutions, and create documentation for IT processes and procedures.
Contribute to, maintain, and update existing knowledge and established procedures.
Perform other duties as assigned by management.
Requirements:
Minimum Nitec, Higher Nitec, or Diploma in an IT-related field.
2-3 years of experience in technical support, desktop support, or a similar role preferred.
Ability to troubleshoot and resolve issues in a Windows operating system environment.
Experience with Microsoft Windows Server administration, Active Directory, and Group Policy Management.
Knowledge of Cisco UC and Intune MDM administration is advantageous.
Experience with Apple device management is desirable.
System integrator experience is a plus.
Strong written and verbal communication skills for customer handling and system documentation.
Proactive team player with the ability to work independently and with minimal supervision.
Work Environment:
Office Setting: Office environment.
On-Call: IT support staff may need to be on-call to handle emergencies outside of regular working hours or for system maintenance.
