We are looking for a Junior Application Support Engineer to support AV and collaboration systems.
Responsibilities:
- Provide first-level support for AV and meeting room systems
- Perform basic troubleshooting for Cisco/Webex meeting room equipment
- Support Microsoft Teams Rooms and collaboration tools
- Assist with O365 administration, including SharePoint creation, user administration, and mailbox management
- Monitor system performance and escalate issues when required
- Provide administrative and operational support for meeting room technologies
- Support after-office-hours issues when necessary
Requirements:
- Diploma or Degree in IT, Engineering, or a related field
- Ability to communicate in Mandarin to support Mandarin-speaking stakeholders (when required)
- Basic knowledge of Cisco Webex
- Familiarity with Cisco meeting room equipment
- Basic knowledge of Microsoft 365 administration (SharePoint, user, and mailbox administration)
- Familiarity with Microsoft Teams Rooms
- Basic troubleshooting and administrative skills
- Knowledge of NICE compliance recording is an advantage
- Willingness to learn
Candidates are not required to have all the listed skills. Training and guidance will be provided.
Working Hours:
- Monday to Friday, 9:00 AM - 6:00 PM
- May be required to work after office hours for urgent issues
