ITSM System Administrator/West/Contract

Job Summary

We are looking for a System Administrator to assist IT and business teams in improving the ITSM platform and integrating enterprise systems for a government client. The role involves analyzing requirements, configuring systems, and maintaining documentation.

Responsibilities

• Gather and analyze business requirements by interviewing stakeholders.
• Map user journeys and identify key pain points.
• Prepare functional specifications and process documents.
• Develop and run test scenarios, and track implementation progress.
• Maintain system and workflow documentation, and update the knowledge base.
• Create user guides and standard operating procedures (SOPs)
• Configure and customize the ITSM platform, including service catalogues and automation rules.
• Build dashboards and generate performance reports.

Job Requirements

• Bachelor's degree in IT, Computer Science, Information Systems, or a related field.
• 3 to 6 years of experience in Business Analysis and Systems Administration.
• Experience with ITSM platforms such as Jira Service Management or ServiceNow.
• Knowledge of ITIL framework, SQL, APIs, and process automation.
• Skilled in creating documentation including requirements, specifications, and test plans.
• Preferred certifications: ITIL 4 Foundation and Jira/ServiceNow Administrator
• Strong analytical, communication, stakeholder management, and process improvement skills.

This is an outsourced role.

If you are looking for an opportunity and your skills align with this job, please send your updated CV/resume (in Word format) to Mounika at [Confidential Information].

All Curriculum Vitae will be treated with the strictest confidentiality. By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgskn and Privacy Policy at http://bit.ly/3W63rp7.

We regret to inform that only shortlisted candidates will be notified.

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups's PDPA and e2i's PDPA.