ITSM-Business Analyst

Key Responsibilities

. Gather, analyze, and document business and functional requirements.

. Facilitate workshops and align stakeholders on scope and priorities.

. Translate requirements into user stories, process flows, and solution specifications.

. Support delivery execution across SIT, UAT, deployment, and change management.

. Drive requirement clarity, scope control, and issue resolution.

. Contribute to process improvement and reusable delivery assets.

Requirements

. 1-5+ years of Business Analyst experience.

. Experience in ITSM / Enterprise Service Management projects.

. Familiarity with Incident, Request, Change, and Problem Management processes.

. Strong stakeholder management and communication skills.

. Experience with Agile / SDLC delivery.

Preferred

. ITIL knowledge.

. Experience in banking or large enterprise environments.

. Exposure to SaaS and integration projects.

What Success Looks Like
Proactive ownership, structured thinking, strong stakeholder engagement, and consistent delivery outcomes.