Job Title: Business Analyst – ITSM / ServiceNow

Location: Singapore

Experience: 7+ Years

Note: PR, Citizens only

Job Description:

We are seeking an experienced Business Analyst with strong expertise in ITSM implementation and ServiceNow to join our team. The ideal candidate will have hands-on experience in gathering business requirements, facilitating stakeholder workshops, and delivering IT Service Management solutions in a Government or Public Sector environment.

Key Responsibilities:

Gather, analyze, and document business and functional requirements.
Facilitate workshops and meetings with business stakeholders.
Support end-to-end ITSM implementation projects.
Collaborate with technical teams to translate business requirements into ServiceNow solutions.
Prepare process flows, user stories, functional specifications, and acceptance criteria.
Coordinate SIT/UAT activities and support production deployment.
Ensure solutions align with ITIL best practices.
Work in Agile/Scrum project environments.

Required Skills:

7+ years of Business Analysis experience.
Proven experience in ITSM implementation projects.
Strong knowledge of ServiceNow ITSM modules.
Experience in requirements gathering and workshop facilitation.
Good understanding of ITIL processes.
Experience working with Agile methodologies, Jira, and Confluence.
Excellent stakeholder management and communication skills.

Preferred Qualifications:

ITIL 4 Foundation certification.
ServiceNow Certified Implementation Specialist (CIS-ITSM) or other ServiceNow certifications.
Experience working with Government/Public Sector organizations.

Interested candidates can share their resumes to [HIDDEN TEXT] / +91 9566054227

ITSM Business Analyst (BA)

Business Analyst (ITSM / ServiceNow)