IT Systems Officer

Responsibilities

• Develop, implement and enhance Microsoft 365 solutions to support business and operational needs.

• Manage the Microsoft 365 environment to ensure secure, reliable and high-performing services.

• Maintain and support Microsoft Intune and Microsoft Defender configurations in line with operational requirements.

• Deliver Level 1 and Level 2 technical support, troubleshooting user and system issues both onsite and remotely.

• Assess system health, performance and security through routine monitoring, testing and operational checks.

• Coordinate IT hardware deployment, replacement, lifecycle management and asset inventory activities.

• Execute system updates, backup and restoration activities while ensuring systems remain operational and recoverable.

• Partner with internal stakeholders and external vendors to improve IT services, resolve technical issues and enhance user experience.

• Facilitate IT onboarding and offboarding, including account, device and access-related activities for employees.

• Maintain technical documentation and support IT procurement, after-hours support and overseas technical assistance when required.

• Diploma or Degree in Information Technology, Computer Science, Information Systems or a related discipline.

• More than 3 years of experience delivering Level 1 and Level 2 IT support within a medium-sized or large enterprise, including at least 2 years supporting Microsoft 365 environments.

• At least 2 years of technical exposure to network and firewall solutions within a small or medium-sized enterprise environment.

• Practical knowledge of Microsoft 365 administration, Microsoft Intune, Microsoft Defender, endpoint management, IT hardware and system support.

• Strong customer service, communication, analytical and problem-solving abilities, with the capacity to work independently and collaboratively; willingness to provide after-hours standby support and travel overseas when required.

Clarence Khoh

R1552376