IT SUPPORT TECHNICIAN

Key Responsibilities

. Provide first- and second-level technical support for hardware, software, and network-related issues

. Install, configure, and maintain Windows operating systems and business applications

. Configure and maintain Email server and AD Server

. Support and troubleshoot SAP enterprise system issues, liaising with vendors or internal teams where necessary

. Administer and maintain network infrastructure, including LAN/WAN, servers, and connectivity issues

. Set up and manage user accounts, permissions, and access rights across systems

. Monitor system performance and proactively identify potential issues before they impact operations

. Maintain accurate documentation system configurations and resolutions

. Collaborate with cross-functional teams to support IT infrastructure projects and upgrades

. Stay current with emerging technologies and recommend improvements where relevant

Requirements

. Diploma or Higher Nitec in Information Technology, Computer Science, or a related field

. Proven experience in an IT support or technician role

. Working knowledge of SAP enterprise systems (functional or technical support experience preferred)

. Strong understanding of Windows operating systems and business software

. Familiarity with network administration, including LAN/WAN setup, troubleshooting, and security basics

. Strong analytical and problem-solving skills

. Good communication skills, both written and verbal

. Ability to work independently and manage multiple priorities