Summary
The IT Support Specialist is responsible for ensuring the smooth operation of internal IT systems and providing technical support to end users. This role includes hardware and software maintenance, system administration, user support, and collaboration with global IT teams. The position may vary in scope from basic support tasks to advanced infrastructure management and project coordination.
Job Description
Key Responsibilities:
- Deploy, configure, and maintain end-user devices and peripherals.
- Provide first-line and second-line technical support for hardware, software, and network issues.
- Administer user accounts, access rights, and system configurations.
- Monitor system performance, backups, and security status.
- Support local and remote users through ticketing systems and direct communication.
- Maintain documentation and contribute to knowledge base updates.
- Coordinate with global IT teams on infrastructure and system-related tasks.
- Assist in IT asset management and procurement processes.
- Participate in IT projects, including system upgrades and process improvements.
- Ensure compliance with internal IT policies and standards.
- Provide support for conferencing and multimedia equipment.
- Troubleshoot and resolve issues related to telephony and connectivity.
- Perform routine maintenance and updates on servers and network components.
Requirements:
Education:
- Diploma or university-level education in IT, Computer Science, Engineering, or related field.
Experience:
- 26+ years of experience in IT support, system administration, or infrastructure management depending on seniority level.
Skills & Knowledge:
- Strong understanding of hardware and software troubleshooting.
- Basic to advanced knowledge of server and network administration.
- Familiarity with backup, monitoring, and remote support tools.
- Ability to document procedures and communicate technical information clearly.
- Experience with IT asset lifecycle management.
- Understanding of IT service delivery and support processes.
Personal Attributes:
- Strong problem-solving and analytical skills.
- Ability to work independently and manage time effectively.
- Customer-oriented mindset with good communication skills.
- Team player with adaptability and attention to detail.
- Willingness to learn and grow within the role.
Additional Information
- Travel: May be required occasionally (typically up to 5%).
- Confidentiality: Medium to high, depending on the role and access level.
At ESET, diversity, equity, and inclusion (DEI) are integral to our corporate culture. We believe in creating a respectful environment, where everyone feels valued and respected, welcoming applications from individuals of all backgrounds, including race, gender, age, religion, disability, and sexual orientation. 
