IT Support Specialist

Company Overview

ESET provides cutting-edge digital security to prevent attacks before they happen. By combining the power of AI and human expertise, ESET stays ahead of known and emerging cyberthreats - securing businesses, critical infrastructure, and individuals. Whether it's endpoint, cloud or mobile protection, our AI-native, cloud-first solutions and services remain highly effective and easy to use. Driven by science, ESET technology includes robust detection and response, ultra-secure encryption, and multifactor authentication. With 24/7 real-time defense and strong local support, we keep users safe and businesses running without interruption. An ever-evolving digital landscape demands a progressive, evidence-based approach to security. ESET is committed to world-class scientific research and powerful threat intelligence, backed by R&D centers and a strong global partner network.

ESET's global headquarters are in Bratislava, Slovakia, supporting its worldwide operations. The Asia-Pacific (APAC) region is managed from ESET's regional headquarters in Singapore, with local offices in Tokyo, Sydney, and the SAARC region and is represented by an extensive global partner network.

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General Position Overview

The IT Support Specialist is responsible for ensuring the smooth operation of internal IT systems and providing technical support to end users. This role includes hardware and software maintenance, system administration, user support, and collaboration with global IT teams. The position may vary in scope from basic support tasks to advanced infrastructure management and project coordination.

Job Description

Key Responsibilities:

• Deploy, configure, and maintain end-user devices and peripherals.
• Provide first-line and second-line technical support for hardware, software, and network issues.
• Administer user accounts, access rights, and system configurations.
• Monitor system performance, backups, and security status.
• Support local and remote users through ticketing systems and direct communication.
• Maintain documentation and contribute to knowledge base updates.
• Coordinate with global IT teams on infrastructure and system-related tasks.
• Assist in IT asset management and procurement processes.
• Participate in IT projects, including system upgrades and process improvements.
• Ensure compliance with internal IT policies and standards.
• Provide support for conferencing and multimedia equipment.
• Troubleshoot and resolve issues related to telephony and connectivity.
• Perform routine maintenance and updates on servers and network components.

Requirements:

Education:

• Diploma or university-level education in IT, Computer Science, Engineering, or related field.

Experience:

• 2-6+ years of experience in IT support, system administration, or infrastructure management depending on seniority level.

Skills & Knowledge:

• Strong understanding of hardware and software troubleshooting.
• Basic to advanced knowledge of server and network administration.
• Familiarity with backup, monitoring, and remote support tools.
• Ability to document procedures and communicate technical information clearly.
• Experience with IT asset lifecycle management.
• Understanding of IT service delivery and support processes.

Personal Attributes:

• Strong problem-solving and analytical skills.
• Ability to work independently and manage time effectively.
• Customer-oriented mindset with good communication skills.
• Team player with adaptability and attention to detail.
• Willingness to learn and grow within the role.

Additional Information

• Travel: May be required occasionally (typically up to 5%).
• Confidentiality: Medium to high, depending on the role and access level.