IT Support Intern
Job Description
Our Journey
The ShopBack Group is Asia-Pacific's leading shopping and rewards platform, trusted by over 20 million active members across 13 markets, including Germany and the United States. Driven by the vision to make every day more rewarding, ShopBack saves members money and time with more ways to earn and more to do with what they earn, and empowers merchants and brand partners to effectively engage its members. Founded in Singapore in 2014, ShopBack now powers over US$5.5 billion in annual sales and half a million transactions a day for more than 20,000 online and in-store partners.
About the Role
We're looking for a tech-savvy and proactive IT Support Intern to join our Workplace Technology team. You'll be the go-to person for employees facing technical issues and play a key role in setting up and maintaining AV systems for company Town Halls and internal events.
This internship is perfect for someone who loves solving problems, working with technology, and helping people. You'll gain hands-on experience across IT operations, device management, and live event support - all in a fast-paced, dynamic environment that values curiosity and growth.
We are currently hiring for March 2027 intake! This internship would require a 6 months, full-time, commitment.
Your Adventure Ahead
- IT Support (Level 1)
- Provide first-line technical support to employees via Slack, Jira, or walk-ins.
- Log and track tickets in Jira Service Management, ensuring timely resolution and accurate documentation.
- Troubleshoot and resolve basic hardware, software, and network issues.
- Set up and configure laptops, peripherals, and user accounts for new hires, including onboarding support for Singapore employees.
- Maintain accurate IT asset and inventory records.
- Support change management activities - documenting and updating change requests in Jira.
- Town Hall & AV Support
- Set up and operate audiovisual (AV) systems for company events, meetings, and hybrid Town Halls.
- Manage AV components such as microphones, projectors, cameras, and sound systems.
- Conduct pre-event checks and post-event wrap-ups to ensure smooth execution.
- Support hybrid meeting tools such as Zoom and Google Meet.
- Collaborate closely with Workplace & Facilities teams for seamless event operations.
What You'll Learn
- Real-world experience in corporate IT support and AV operations.
- Hands-on exposure to IT service management tools and change management practices.
- Mentorship from experienced IT professionals.
- Opportunities to contribute to company-wide events and cross-functional projects.
Essentials to Succeed
- Currently pursuing or recently completed a Degree, Diploma or Higher Nitec in Information Technology, Computer Science, Artificial Intelligence, or related fields.
- Strong interest in IT operations and AV technologies.
- Basic knowledge of Windows, macOS, and networking fundamentals.
- Familiarity with Jira Service Management, Google Workspace, and collaboration tools (e.g. Zoom, Meet) is a plus.
- Excellent communication and interpersonal skills.
- A can-do attitude - proactive, dependable, and eager to learn.
- Flexibility to support occasional after-hours or weekend events (when needed).
ShopBacker Traits
- Agency - We take ownership and act, rather than waiting for permission. When something's blocking progress, we find a way through it and follow through until it's done.
- Judgement- We aim for high-impact decisions, not just easy wins, and we put the bigger picture ahead of individual interests. That means moving quickly and confidently, while staying thoughtful about when a call really matters.
- Learning Velocity - We pick up new skills fast and let go of old habits just as quickly when something better comes along. We benchmark ourselves against the best and keep raising our own bar.
- Tenacity - We stay in it when things get hard, keeping a level head under pressure. We debate openly before deciding, then commit fully - and support each other along the way.
What's in it for ShopBackers
- Career growth opportunities to take on greater challenges that help you realise your ambitions.
- Be part of a winning team on a journey to global scale.
- Competitive compensation based on performance.
- Candid, open, and collaborative culture where feedback is valued.
We are committed to protecting your data and ensuring fairness in our recruitment process. We may use artificial intelligence (AI) tools to help our team review applications, analyse resumes, match candidates to roles, generate interview notes, and assess responses. These tools assist our recruiters and interviewers and they do not make final hiring decisions. Final hiring decisions are ultimately made by humans. If an assessment is part of your process, we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully, securely, and transparently in line with applicable data-protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting . ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!
More Info
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Key Skills
networking fundamentals
Google Workspace
Google Meet
IT Support Level 1
Jira Service Management
Zoom
Windows
About Company
Skills:
Printers, IT support, Mobile Devices, Networking, Windows, Cybersecurity, Technical Documentation, Vpn, Firewall, Penetration Testing, robot mapping, Troubleshooting
Skills:
Printers, Vpn, Firewall, IT support, Mobile Devices, Penetration Testing, Cybersecurity, robot mapping, windows networking, Troubleshooting
Skills:
Linux Server Administration, routing, computer hardware, Macos, Tcp Ip, Windows Server Administration, Ip Addressing, switching, Software, LAN technology, OS Windows
Skills:
microsoft basic , Windows OS, Microsoft Office, Computer Hardware Troubleshooting, Hardware Troubleshooting, Hardware Diagnostics, Passion for Technology, ssd, Technical Skills, Punctual, Configuring Operating Systems, Asset and Inventory Management, Technical Support, Prioritization, driver software, BIOS settings, repair laptops, Troubleshooting Laptop, Communication, Quality Control