About the Team:
Corporate IT is the backbone of our business. Our team helps the company to develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you'll help deliver seamless IT experiences and support to our internal employees by providing responsive helpdesk service, stable networks and reliable IT systems!
Job Description:
- User support: Efficiently allocate resources to meet service level agreements (SLAs) and support the organization's evolving needs.
- IT services: Provide technical expertise on IT related issues reported by internal staff, and ensure smooth running of computers, network devices, printers and other tools
- Update and maintain technical support documentations and reports. Set up and preparing new IT equipment for onboarding/offboarding processes
- Cross-Functional Collaboration: Foster collaboration between the IT helpdesk and other IT teams, such as technical operations, security, to facilitate seamless resolution of complex issues and enhance overall IT service delivery.
- Process Improvement: Continuously assess and enhance helpdesk processes to streamline support delivery, maximize productivity, and improve end-user satisfaction.
- Technology Integration: Collaborate with other IT teams to evaluate emerging tools that enhance helpdesk capabilities, such as automation and self-service portals
Requirements:
- Knowledge of computer hardware, software, and OS (Windows and macOS)
- Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
- Experience in Windows server administration and basic knowledge in Linux server administration is a plus
- Initiative, enthusiastic and willing to learn in a fluid and fast-paced environment
- Has passion for technology and wants to make a difference with technology solutions
- Good interpersonal and communication skills to interact effectively at all levels
- Strong analytical and troubleshooting skills
