IT Support - Helpdesk Agent
Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
We are currently looking to hire a Systems Engineer.This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.
JOB TYPE:
Long Term Contract
Key Responsibilities
- Serve as the first point of contact for end users seeking technical assistance via phone, email, or ticketing system.
- Provide Level 1/Level 2 troubleshooting support for hardware, software, applications, printers, and network issues.
- Log, track, and resolve incidents within the SLA through the IT service management (ITSM) tool.
- Escalate complex issues to higher-level support teams as required.
- Perform account setup and administration (Active Directory, O365, Email, VPN, etc.).
- Assist with installation, configuration, and maintenance of desktops, laptops, and peripherals.
- Support end users with remote access tools and troubleshoot connectivity issues.
- Ensure timely deployment of system updates, security patches, and antivirus.
- Maintain accurate documentation of issues and solutions in the knowledge base.
- Provide excellent customer service, ensuring clear communication and resolution follow-ups.
Requirements
- Diploma/Degree in Information Technology, Computer Science, or related field.
- 1-3 years of experience in IT Support / Service Desk or related role.
- Strong knowledge of Windows OS, Microsoft Office/O365, and basic networking.
- Familiarity with ITSM/ticketing tools (e.g., ServiceNow, Remedy, JIRA).
- Basic knowledge of Active Directory, Exchange, and VPN support.
- Good problem-solving skills with a customer-first attitude.
- Strong verbal and written communication skills.
- Work location: Tuas Singapore
CONSULTANT DETAILS
Consultant Name: Khalid Farooq
Avensys Consulting Pte Ltd
EA Licence 12C5759
Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys personal information and privacy policy
