Software Engineer- Helpdesk Support Engineer

.Monitor and respond to system alerts and abnormal behaviours.

.Isolate incidents, identify faults, and apply problem resolution scripts or escalate when necessary.

.Consolidate records for reporting, monitoring, analytics, and audit purposes.

.Perform system health checks after changes to ensure stability and prevent issues.

.Manage incident tickets throughout their life cycle, including creation, updates, escalation, and closure.

Responsibilities

.Good experience in IT helpdesk or support engineering.

.Strong knowledge of incident management processes and ITIL practices.

.Familiarity with system monitoring tools and troubleshooting procedures.

.Ability to work in a fast-paced environment with strong problem-solving skills.