- Posted a day ago
- Be among the first 10 applicants
Job Description
Hello,
Role Title: IT Support
Location: Singapore
Contract Duration: 12 months & extendable (Extension is subject to project requirements.)
Work Mode: Work From Office (WFO)
About the Role:
1. Job Purpose
Provide reliable and high-quality IT support to VIP users, Board members, senior management and general employees. The role covers end-user devices, software, printers, meeting room systems and corporate events, ensuring timely issue resolution, operational readiness and service continuity.
2. Key Responsibilities
IT VIP and End-User Support
•
Provide dedicated technical support to VIP users, Board members and senior management, alongside daily IT support for general employees.
•
Install, configure, deploy and maintain laptops, desktops, mobile devices, software and peripherals; troubleshoot hardware, software, operating system and connectivity issues across supported Windows, macOS and mobile environments.
•
Deliver responsive, professional support while minimizing disruption to business operations.
Meeting Room, AV and Event Support
•
Conduct routine meeting room health checks and prepare/test AV equipment, displays, microphones, cameras, audio systems and video conferencing solutions.
•
Provide pre-meeting checks and on-site technical support for Board sessions, executive meetings and corporate events, including planned and ad-hoc requirements.
Printer and Peripheral Management
•
Install, configure, troubleshoot and maintain printers and peripherals, including network printing, print queues, secure printing and follow-me printing services.
Internal
•
Perform basic preventive maintenance and operational testing; coordinate with vendors and relevant IT teams on complex issues.
Incident and Service Request Management
•
Manage incidents, service requests and assigned tasks in ServiceNow; maintain accurate ticket updates, troubleshooting details and resolution records.
•
Monitor outstanding issues, follow up within agreed timelines and SLAs, and escalate unresolved matters to the appropriate IT teams or vendors.
IT Operations, Documentation and Coordination
•
Perform daily operational checks, equipment deployment/replacement, collection, inventory updates, office moves, IT upgrades and scheduled maintenance.
•
Maintain task trackers, operational reports and technical records; provide progress updates and proper handovers for pending work.
•
Coordinate with users, management, IT teams and vendors; provide user guidance and recommend improvements to service delivery.
•
Comply with IT policies, information security requirements, operational procedures and workplace safety guidelines.
3. Skills and Competencies
•
Strong troubleshooting, analytical and problem-solving skills.
•
Working knowledge of Windows 11, macOS, mobile devices, laptops, desktops, printers, AV systems and basic network connectivity.
•
Familiarity with Microsoft Teams/Zoom video conferencing and IT service management tools, preferably ServiceNow.
•
Strong customer service, communication and interpersonal skills, including professional and discreet support for VIP users.
•
Good documentation, reporting, prioritization and time management; able to work independently and manage competing tasks.
4. Work Environment and Support Requirements
•
On-site support at designated offices for VIPs, Board members, senior management, general employees, meeting rooms and events.
•
Occasional evenings, weekends, public holidays, standby or on-call support may be required for maintenance, deployments, events and business-critical activities.
•
Work closely with IT teams, vendors and stakeholders to maintain support coverage and service continuity.
•
Provide off-site and ad-hoc technical support for meetings and corporate events as required.
5. Qualifications and Experience
•
Diploma or equivalent qualification in Information Technology, Computer Science or a related field.
•
Experience in IT VIP support, end-user computing, desktop support or IT field support.
•
Familiarity with Windows, macOS, mobile devices, printers and meeting room AV systems; ServiceNow experience is an advantage.
•
Experience supporting senior management, executive meetings or corporate events is an advantage.
If this role isn't the right fit for you at the moment, but you know friends or colleagues who might be interested, please feel free to pass this opportunity along!
Important Note:
> Please share your resume in word format with r[HIDDEN TEXT]
> Important Note: If this requirement is not a match for you, please refer to your friends.
More Info
Key Skills
About Company
Helius Technologies is a global consulting and IT services company headquartered in Singapore. Our focus is on delivering consulting and staffing solutions spanning augmentation to managed services.
Established in 2006, Helius has partnered and supported leading companies across diverse industries including Banking and Financial Services, Manufacturing, Logistics and Healthcare.
Our objective is to be a solutions partner for our customers by focusing on their needs, leveraging our strong resource team, being flexible in our approach, and using proven processes. Over the years we have established our clientele and a significant pool of resources and facilities. We continue to grow rapidly as a company with strong management, technical and financial resources and unwavering commitment to serve our clients.
About Recruiter
Richa