Microsoft 365, Microsoft Defender, Level 2 IT support

Requirements Gathering, Technical Documentation, IT support, request tracking, VPN firewall support, Troubleshooting, security logs, Patching, biometric devices

productivity applications , ticketing systems , Macos, Windows, desktop support, technical support, end-user IT services, user account administration, multifactor authentication, connectivity issues

video color grading , IT support, Software Installation, System Troubleshooting, Video Production, Video Editing, AI-powered video editing tools, Documentation, DaVinci Resolve, Adobe Premiere Pro, Motion Graphics, After Effects

It Asset Management, IT security, diagnostic programs and tools, Active Directory, Smart Hands experience, VPN support

It Technical Support, Pc Configuration, desktop support, system onboarding, coordinating escalations, Network Integration, tracking issues, managing technical support tickets

desktop computers , Networks, Applications, Comptia A+, Help Desk Support, Operating Systems, Information Technology, productivity tools, Technical Support, Security Best Practices, Troubleshooting

Microsoft 365, Basic Networking, Outlook, Windows Troubleshooting, desktop support, OneDrive, Teams, VPN connectivity

Microsoft Office 365, desktop support, laptop imaging, ticketing system, Microsoft Windows, device deployment, technology refresh

Outlook, Networking Concepts, Switches, Dns, DHCP, Microsoft 365, Network Cabling, Tcp/ip, Lan, Access Points, remote-support tools, Wi-Fi, endpoint security solutions, Microsoft Windows, IT ticketing systems