IT Support Engineer

Job Description

Location: Labrador MRT
Working hours: 8.30 am - 6pm (onsite)
Salary: Up to 3,300 + AWS

We are seeking an IT Support Engineer to provide technical support and troubleshooting for end users across hardware, software, and network systems. The ideal candidate is customer-oriented, proactive, and able to resolve IT issues efficiently while maintaining a high level of service quality and professionalism.

Responsibilities:
. Respond to cases via multiple channels such as hotline, email, online forms, chatbot, portal or case management system.
. Perform basic troubleshooting based on SOP and guides
. Escalate tickets to next level and ensure resolution within Service Level Agreement
. Ensure that all customer queries and any follow-up interactions are logged into CRM accurately and timely.
. Proactively escalate query trends or potential issues to team leader
. Any other relevant duties as and when assigned by the Supervisor

Requirements:
. Minimum ITE Diploma in Information Technology, Computer Science, or a related field.
. At least 1-3 years of relevant experience in IT support or helpdesk roles.

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Wong Siew Ting (Maeve) - R25127375
ScienTec Consulting Pte Ltd - 11C5781