IT Support Engineer

WE'RE HIRING AN IT SUPPORT ENGINEER IN SINGAPORE!

Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive IT Support Engineer to provide hands-on technical support for Windows, macOS, iOS, and Android devices, while ensuring a seamless IT experience for end users. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to supporting users in their day-to-day technology needs, we put our people first.

Start your journey with Excis and grow with us!

What You'll Do:

• Technical Support & Diagnostics: Provide diagnostic and troubleshooting services for Windows, macOS, iOS, and Android devices. Troubleshoot laptop and system issues, perform proactive device health checks, run battery and disk diagnostics, update system/application drivers, and maintain virus definitions and security scans.
• Device & Workplace Support: Perform laptop services including Windows and Mac re-imaging, upgrades, memory replacement, and smart device support. Assist with conferencing room issues, including Audio Visual (AV) support, and provide user training and orientation for laptops, applications, and newly introduced technologies.
• User Experience & Service Awareness: Provide user awareness on new services, applications, outages, and maintenance windows that may impact service availability. Educate users on available support channels such as chat and self-service, while communicating effectively with users in English and assigned local languages.

What You Need:

• Technical Knowledge: Hands-on experience supporting Windows and macOS environments, as well as iOS and Android devices, with strong troubleshooting and diagnostic capabilities.
• Hardware & Software Support: Experience with laptop re-imaging, hardware upgrades, memory replacement, driver updates, system troubleshooting, battery diagnostics, and disk health checks.
• Security & Device Maintenance: Familiarity with antivirus and endpoint security practices, including updating virus definitions, scanning for spyware, and performing proactive device health checks.
• Audio Visual & User Support: Experience supporting conferencing room and Audio Visual (AV) issues, providing technical orientation and training, and delivering professional end-user support.
• Communication & Customer Service: Excellent oral and written communication skills in English and assigned local languages, with strong interpersonal skills, user awareness, and the ability to explain technical information clearly to non-technical users.

Why Join Us

At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies.

Enjoy the opportunity to work with a global IT organization, support users across multiple technologies, and contribute directly to delivering high-quality IT services.

Ready to make a difference and grow your career Apply now to join Excis in Singapore and be at the forefront of IT support excellence!