Introduction
The deugro group is an umbrella organization for various companies, all of which operate in different areas of project logistics, with 1,500+ specialist employees worldwide. Having 70+ offices located in more than 40 countries, we are strategically placed to service our clients across road, rail, ocean and air freight. Coupled with our supply chain logistics expertise, deugro group are a true logistics expert of choice.
Under the umbrella of deugro group, we cover all corporate functions such as accounting and finance, human resources, business processes, IT, consolidation, marketing and QHSES. Our specialized service areas ensure the successful and smooth operation of the group.
Become a part of our talented deugro team, as we look for an IT Support Engineer in Singapore-City, Singapore.
Please visit our website https://deugro.com for more information about our organisation.
Key Responsibilities
- Supporting APAC users with all relevant hard and software problems at first and second level via remote, email or telephone
- Working with the internal ticket system and ensuring that all support requests are dealt with on time
- Documenting problems and their solutions for the further development, and updating of our IT knowledge database
- Working within the Microsoft network environment
- Supporting standard hardware and software, including setting up laptops for new and existing employees
- Installing and configuring software, both manually and using automated software distribution
- Error analysis, troubleshooting, and printer configurations in the network
- Implementing IT guidelines in the entire IT environment
- Supporting IT-based projects, especially new rollouts
Qualifications and Skills
- Diploma or Degree in Computer Science/Engineering, Information Technology or related field.
- Minimum 3 years of experience as an IT Administrator or similar
- Experience in the areas of Microsoft Operating Systems, ideally in an internationally distributed team of a large company
- Good knowledge in the support of an on-premises IT infrastructure
- Solid experience in usage of Microsoft products, especially in Office 365
- These qualities characterize you: analytical, results-driven, assertiveness, the ability to manage multiple priorities
- Excellent communications skills in English (Cross-Functional and Cross-Cultural)
- Willingness to travel to provide on-site support if required
