DUTIES AND RESPONSIBILITIES
- Provide on-site and/or remote technical assistance to customers, diagnosis and troubleshooting of technical problems
- Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)
- Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
- Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients needs
- IT asset management and other adhoc duties as assigned
QUALIFICATIONS
- Bachelor's degree in computer science, IT or related field or equivalent in education and experience
- Knowledge in application development
- Knowledge in Cisco/Meraki routers, switch, access point
- Knowledge in Microsoft O365, Teams, AD and management tools
- Knowledge in APC, Zebra, Apple, HP, retail POS, Logitech, Poly products
- Good coordination and communication skills with internal and external customers
- Strong analytical and issue resolution skills
- Strong collaborative and team coordination skills
- Able to work in a fast-paced environment
- Be well organized and able to work under pressure
- Good interpersonal skills with a service orientated approach
- Be able to work well individually as well as with a team
