The IT Support Administrator is responsible for overseeing IT infrastructure, systems, and services, while also managing office administration, including office systems ownership, vendor management, and facilities coordination.
RESPONSIBILITIES:
IT Support
- Responsible for IT infrastructure strategy, architecture, processes, and IT policies in line with local and international regulations
- Lead the design and deployment of new IT systems and services.
- Oversee IT operational work performed by service providers, including cloud infrastructure deployment and maintenance.
- Develop, test, and maintain technical disaster recovery
- Manage IT budgets, subscriptions, licenses and service contracts
- Perform IT asset management inclusive of component inventory maintenance and associated documentation.
- Monitor and ensure smooth operation of technical equipment in meeting rooms and office facilities.
- Perform role of IT business partner to ensure optimal use of IT including hardware and software to improve productivity
Administration & Office Support
- Serve as system owner for troubleshooting IT-related issues across the organization.
- Coordinate employee onboarding and offboarding processes (e.g., laptop setup, account setup, access card creation/deletion).
- Liaise with building management, facilities teams, and external vendors to address maintenance, repairs, and operational needs.
- Oversee and manage service contracts for office equipment (e.g., printers, machines, and communication tools).
- Ensure timely support for office infrastructure to minimize downtime and disruptions.
- Serve as a point of contact for staff queries related to IT
- Assist in coordinating company-wide communications on IT
- Executing Management Team's directives
- Performs other duties as assigned
EDUCATION, BEHAVIORAL COMPETENCIES AND SKILLS:
- Diploma / Degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.
- Understanding of software project life cycle and experience in working with MES software will be an advantage
- Minimum 3-5 years of experience in IT support, systems administration, or office administration
- Experience managing vendors, service contracts, and IT infrastructure (cloud and on-premises).
- Familiarity with IT policies, cybersecurity best practices, and regulatory compliance.
- Strong working knowledge of computer systems, security, network and systems administration, databases, data storage systems, and phone systems.
- Demonstrate critical thinking and decision-making abilities
- Solid grasp of IT infrastructure, operations best practices, and IT governance policies
- Team player with a track record of performance, creative problem-solving, and strong communication skills.
