IT Operations Executive

JOB OVERVIEW:

Maintain and ensure the smooth operation of all IT equipment in the office, including hardware, software, networks, and systems, adhering to core principles of customer satisfaction, initiative, teamwork & collaboration, continuous learning & growth, and compliance with established policies.

DUTIES AND RESPONSIBILITIES:

. Provide technical solutions to resolve user issues effectively and comprehensively, minimizing recurrence and maximizing user productivity.

. Oversees IT equipment including laptops, audio/visual equipment and mobiles, encompassing hardware, patching, and compliance.

. Proactively prevent planned and unplanned outages to minimize system disruptions.

. Contribute to a modern and reliable technical environment by identifying outdated technologies for timely upgrades or replacements.

. General AV and IT Equipment support to departments for events . Contribute to the cloud first strategy by improving the use and understanding of Google Workspace (GWS) and related applications to increase user adoption.

. Assist in providing IT support to internal departments, including obtaining quotes, preparing onboarding materials, and configuring software and hardware.

. Collaborate with the Groupware, Infrastructure and Security teams and other internal teams to test, troubleshoot and resolve issues.

QUALIFICATIONS AND EXPERIENCES:

. Diploma or degree in Information Technology, Computer Science, or a related field.

. 1 - 2 years of proven experience in a technical support or IT operations role.

. Strong technical and troubleshooting skills to solve day-to-day problems.

. Proficiency in gathering and analyzing information.

. Working knowledge and expertise with a variety of software, hardware, and applications.

. Willingness to solve complicated problems and see projects through to completion.

. Analytical skills to study problems and records and identify solutions.

. Team-oriented attitude to help other colleagues and departments with technical problems.

. Strong interpersonal communication and relationship-building skills.

Interested candidates please share your resume to [Confidential Information] with all details like current salary, expected salary and notice period

Regards

Shashi (R23112213)

Just Recruit Singapore Pte Ltd(EA12C6295)