Managed by the Pan Pacific Hotels Group, PARKROYAL COLLECTION Pickering, Singapore is an iconic hotel landmark with a stunning hotel-in-a-garden concept that incorporates energy-saving features throughout the building.
Our sustainable project design and green efforts have earned it numerous accolades including World's Leading Green City Hotel, 2024 title at the prestigious World Travel Awards. The 367-room hotel offers uncomplicated, modern and efficient service and a team of hotel associates who find joy in real connections
The Role
Reporting to the Director of Finance, the Information Technology Manager plays a pivotal role in managing and overseeing the hotel's technology infrastructure and ensuring seamless integration of IT systems to support daily operations and strategic initiatives from the senior management team.
Responsibilities
- Managing and organizing all Business Applications, Databases and Messaging System of the property in accordance to the established procedures issued by the Management and the industries best practice processes.
- Prepare the hotels IT annual budgets and submit to corporate office for approval.
- Develop and spearhead the hotels IT infrastructure and support the extensive operation systems and network.
- Monitor the operational efficiency of the hotel IT systems and take appropriate remedial measures to correct systems inadequacies, etc.
- Source, evaluate and recommend IT systems for purchase and upgrade.
- Review and negotiate hardware/software maintenance contracts and software licensing with IT suppliers.
- Run an efficient department with an optimal staff level and operate a responsive IT support service to all IT users, which addresses systems problems /failures.
- Manageall associated activities in respect of IT systems changes thereby promoting seamless changes and minimizing disruptions to operations.
- Educate IT users on correct usage of IT systems and associated IT supplies and accessories to minimize systems failure.
- Supervise IT team and assign them work in accordance with priorities and skill capabilities so as to ensure optimum contributions to hotel operations.
- Conduct performance review of team member and provide honest feedback on their respective performance, the aim being to guide and improve where there is a shortfall in performance and reinforces the performance.
Talent Profile
- Minimum of 7 years of IT experience, preferably hospitality industry.
- Diploma or Bachelor's degree in Information Technology or Business Studies, or any other combination of education, training, or experience that provides the necessary knowledge, skills, and abilities to perform the job.
- Proficiency in Windows Operating System, and Hotel Related Business Applications (e.g. Opera, Opera Cloud, Infrasys etc)
- Good knowledge of multi property emails, websites, DNS and CISCO networks.
- Excellent communication skills (oral and written).
- Customer oriented
