JOB DESCRIPTION OF IT MANAGER
- Manage and maintain the overall IT system infrastructure, including planning, organizing, and monitoring day-to-day operational activities.
- Act as the second level of support for IT issues, providing technical support for hardware, software and network
- Administer and support Microsoft Azure and Microsoft 365 suite, including Entra, Exchange Online, Teams, Dynamics and SharePoint Online
- Have knowledge of VLAN, DHCP, DNS, CCTV, PABX, switches and firewall
- Employee Onboarding & Offboarding: Collaborate with the HR department to facilitate the IT aspects of onboarding and offboarding. This includes provisioning and deactivating user accounts, configuring and deploying hardware/software, and setting up email and communication tools.
- Maintain and update IT documentation such as SOPs, knowledgebase, asset management and user guides
- Maintain and support facility operations
- Implement and support cybersecurity measures
- Able to support centre operations outside of normal working hours
Job Requirements:
- Bachelor degree in Information Technology, Information Systems, or a related field
- Minimum 5 years of relevant work experience preferred
