What's the job
The IT Manager oversees the hotel's information technology systems to ensure optimal performance, efficiency, and security. This role is responsible for maintaining all hardware, software, and network infrastructure, providing timely technical support, and implementing system upgrades and preventive maintenance. The IT Manager works closely with all departments to ensure technology supports operational excellence and guest satisfaction.
YOUR DAY-TO-DAY
- Designate and train key colleagues on IT systems to ensure continuity during absences.
- Communicate system changes, issues, and updates to respective stakeholders.
- Coordinate purchase of non-standard program applications as needed.
- Manage and monitor all computer hardware to ensure optimal guest experience.
- Maintain thorough product, service, and hotel knowledge to effectively assist guests, while implementing procedures that enhance guest satisfaction and ensure adherence to brand standards.
- Evaluate and maintain internal controls for accounting and computer systems.
- Ensure proper maintenance contracts and preventive maintenance for IT systems.
- Stay updated on relevant technology, including hardware, software, PMS, POS, cyber security systems, and communication tools.
- Manage system configurations, performance monitoring, software installations, and troubleshoot issues.
- Establish and document Crisis Management procedures ensure backups and data security meet Brand standards.
- Control physical and data security of computer systems and administer user access and passwords.
- Maintain technical documentation and distribute relevant reports and updates.
- Conduct self-audits and follow up on CSA audit findings.
- Develop and manage annual CAPEX and OPEX budgets, ensuring alignment with operational and corporate objectives.
- Lead and coordinate the annual PCI DSS compliance audit, maintaining adherence to regulatory and brand standards.
- Oversee vendor management, including contract negotiations, performance reviews, and service delivery optimization.
- Serve as the hotel's Data Protection Officer (DPO), ensuring compliance with data privacy regulations and corporate policies.
- Adhere to and enforce OH&S policies, safety, and security procedures, reporting hazards and incidents promptly.
