IT Helpdesk

About Company

Founded in 2022, XG Tech is driving the future of smart vehicles. Its mission is to empower the digital transformation of automobiles, moving from distributed computing to a centralized, cross-domain platform.

XG Tech focuses on the intelligent cockpit—the next frontier of differentiation—while seamlessly integrating advanced driving systems. By reimagining cars as mobile living spaces, XG Tech aligns with the evolving trend of vehicles becoming the third living space.

Role Summary

We are looking for an IT Helpdesk / IT Support Engineer to provide day-to-day technical support to employees and ensure the smooth operation of the company's IT systems and office infrastructure.

Key Responsibilities

• Provide first-line IT support for hardware, software, network and system-related issues.
• Set up and configure laptops, desktops, peripherals, software and user accounts for new employees.
• Manage IT onboarding and offboarding, including equipment allocation, account access and asset recovery.
• Troubleshoot Windows, Microsoft 365, Active Directory, VPN, Wi-Fi and basic network connectivity issues.
• Maintain records of IT assets, equipment, software licences and user accounts.
• Support office IT infrastructure, including network equipment, meeting room systems and other IT facilities.
• Manage and follow up on IT support requests, escalating complex issues to relevant teams or vendors.
• Maintain IT documentation, SOPs and troubleshooting guides.
• Support implementation of IT security, endpoint protection and access control measures.
• Assist with IT projects, system upgrades and other IT-related initiatives as required.

How you will stand out

• Bachelor's degree in IT, Computer Science, Information Systems or a related field.
• 2–5 years of experience in IT helpdesk, desktop support or a similar role.
• Good troubleshooting and problem-solving skills.
• Hands-on experience with Windows, Microsoft 365 and basic networking.
• Strong communication and customer service skills.
• Ability to work independently and manage multiple support requests.
• IT-related certifications such as CompTIA, Microsoft or ITIL are an advantage.