About the Role
Our client is is a leading IT and cloud services provider dedicated to delivering reliable, scalable, and innovative technology solutions to businesses. They are looking for a proactive and customer-focused IT Helpdesk Support professional to join their team. In this role, you will be the first point of contact for users seeking technical assistance and play a key role in ensuring smooth IT operations across the organization.
Key Responsibilities
- Serve as the first point of contact for customers seeking technical assistance via phone or email
- Perform first-level troubleshooting for hardware, software, and application-related issues remotely
- Provide guidance and support to users on basic features and usage of software, hardware, and peripherals
- Carry out basic administrative tasks, asset management, and routine IT housekeeping
- Create, track, and manage IT service incidents using PSA (Professional Services Automation) tools
- Assign incidents to onsite support personnel when necessary
- Ensure timely resolution and closure of IT service tickets
Requirements
- Minimum NITEC or Diploma in Computer Engineering, IT, or related fields
- Preferably at least 1 year of experience in Helpdesk Technical Support
- Fresh graduates are welcome to apply
- Candidates without a diploma but with relevant experience are encouraged to apply
- Strong technical troubleshooting skills in hardware and software issues
- Familiarity with: Microsoft Windows, PC Hardware, Basic Networking, Microsoft 365, Apple macOS (advantageous)
- Preferably candidates specializing in IT/Computer - Network/Software/System or equivalent
- Good interpersonal and communication skills to interact effectively with end users and IT teams
..Only shorlisted candidates will be notified. Remuneration package will commensurate with qualifications and experience.
