Our client, a well-established firm is seeking to recruit for an IT Helpdesk support analyst for their organisation.
Location: Central Singapore
Responsibilities:
- Attend to first and second level technical support for end-users and also to maintenance and troubleshooting of issues onsite
- Manage service requests
- To ensure that the service standard in aligned to the SLA
- Work with internal teams to resolve cross-functional issues
- Provide training to users on adoption of new technologies and initiatives on a firmwide basis
- To perform other duties and responsibilities as assigned
Requirements:
- Degree or Diploma in IT or other relevant discipline
- Candidates are preferred to have prior experience in desktop support, with good working knowledge in Windows OS
- Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude
- Good communication skills and ability to work well in a team
