IT helpdesk

Headline: IT Helpdesk Support - Join Our Tech-Savvy Team!

Body:

Are you passionate about technology and helping people solve problems Do you have a knack for troubleshooting and a friendly, patient demeanor If so, [Company Name] is looking for an enthusiastic IT Helpdesk Support Technician to join our team!

In this entry-level role, you'll be the first point of contact for our employees experiencing technical issues. You'll provide timely and effective support, ensuring that everyone can stay productive.

What You'll Do:

• Provide first-level technical support via phone, email, and in-person.
• Troubleshoot hardware, software, and network issues.
• Log and track support requests in our ticketing system.
• Escalate complex issues to senior IT staff.
• Assist with onboarding new employees and setting up their equipment.
• Maintain documentation of common issues and solutions.

What You'll Bring:

• High school diploma or equivalent Associate's degree in IT or related field is a plus.
• Basic understanding of computer hardware, software, and networking.
• Excellent communication and customer service skills.
• Ability to troubleshoot technical issues independently.
• Strong organizational skills and attention to detail.
• A positive attitude and a willingness to learn.