IT helpdesk engineer

Job Description & Requirements

Looking to enter the IT industries but does not have the relevant experience.

Planning to specialist in AI, cyber security, server administrator, network engineer but want a taste of IT before you commit your next choice of advancement.

Join us as an IT onsite support engineer.

We provide the environment for you to experience what is like to be part of the ever changing IT industries. As a team player, we will help each other to achieve greater heights, so long you willing to learn we are willing to teach.

By the end of the training you would be able to:

- Familiar with domain controller, adding new user or removing user from the server's active directory / Intune

- Learn the basic configuration of compliance access(conditional access, policy implementation, report analysis)

- Monitor and carry out preventive maintenance within end points

- Utilize the management portal to monitor, patch, isolate and remove application from the system

- Create image for computer via inhouse software to improve efficiency and productivity

- Create simple policy for organization to improve existing operating procedure

- Setup a new user in the multifunction network printer, conduct troubleshooting such as printer spool and define print limit

Description of the Job

- Support end user onsite and remotely to resolve IT related issues daily

- Create ticket and follow up reported issues till resolve

- Coordinate with Level 2

- Maintain Desktops Hardware Configuration, Operating Systems Images & Printers, documentation

- Periodic checks on system and inventory

Job Requirements:

- Willing to learn (an passion in Technology)

- Experience / interest in troubleshooting and repairing of PC/Notebooks

- Familiar with creating new images using Rufus, Acronis or any other interface

- Able to Work Independently, Self-motivated and Diligent

- Able to read situations, adapt communication style, de-escalate tense interactions, and make users feel heard, respected, and supported

- Candidate must possess at least Nitec/Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent.

- No relevant work experience required

Office location: Toa Payoh, Balestier
Contact: email your CV to [Confidential Information] or whatsapp to 90882520 don't forget to include your contact details so we can get in touch with you soon