Minimum a Diploma in Information Technology or equivalent.
Minimum 2 years of relevant experience in basic hardware, software, and network administration/troubleshooting, or equivalent training and/or education are preferred.
Minimum 2 years of relevant experience with Windows 7/8/10, Mac OS and related hardware.
Knowledge of Mac and pc hardware, printers, scanners, computer peripherals.
Proficient in Microsoft Office 365 (Word, Excel).
ITIL certification / knowledge will be a huge plus.
Job responsibilities:
Provides support for Information Technology products and services, including answering questions, troubleshooting problems, instructing colleagues about software or hardware features and functionality, escalating the problem to responsible IT member or external supplier.
Properly escalates problem to other IT staff if it cannot be solved or requires involvement of other colleagues and/or external vendors/suppliers.
Maintains internal Ticketing System as well as monitoring internal systems health status to reduce and downtime that would affect the company's performance.
Documents internal procedures and keeps IT department activity and reference documentation updated. Keeps track of internal projects.
Troubleshoots and installs printers, PC's, mobile devices, and other technology-based devices.
Manages and tracks multiple IT-related contracts including domain names leases, SSL certificates, other services. Prepares monthly reports regarding payments to contractors.
Maintains inventory of all equipment/hardware, and digital company assets. Ensures software is valid and operational within the giving timeframe.
Manages procurement for IT devices and services when required.
Maintains enquiries to contractors related to different IT issues or requests.
Configures of new hire workstation eg. email configuration, VPN and creating account access, onboarding process with explanation for IT and cybersecurity rules, workflows and best practices.
Performs other duties as assigned, within scope of competence.
