Key Responsibilities
- Provide on-site support for IT infrastructure, including setup, configuration, and troubleshooting of hardware and software.
- Install and configure new IT equipment, ensuring seamless integration with existing systems.
- Transfer and convert IT assets for different functional uses, ensuring compatibility and performance.
- Perform initial setup and software installation for designated systems in collaboration with specialized teams for hardening and administration.
- Conduct hardening, patching, testing, and troubleshooting of desktops and laptops, with dedicated support days at remote sites.
- Set up and troubleshoot printers and scanners.
- Resolve general IT issues across multiple locations, including airbases.
- Perform scheduled endpoint maintenance checks, patching, and reactive support at remote sites.
- Provide Level 1 support for network issues to ensure timely resolution and minimal downtime.
- Manage IT service tickets through ITSM, ensuring resolution within SLA timelines.
- Maintain hardware and software inventory using in-house applications for device registration, de-registration, and ownership management.
- Provide support for third-party software (e.g., Adobe, Microsoft Office Suite, Google Workspace).
- Collaborate with Group IT Security, Server, and Network teams to ensure smooth IT operations.
- Respond to and manage security incidents with minimal business impact.
- Assist in IT projects, including new deployments and testing of infrastructure changes.
Job Requirements
- Proficiency with Windows Operating Systems MacOS and Linux knowledge is a plus.
- Experience with productivity software (Microsoft Office, Google Workspace, etc.).
- Strong knowledge of IT hardware components and troubleshooting.
- Hands-on experience with Active Directory user management.
- Familiarity with deployment tools (e.g., Microsoft Autopilot, Tanium).
- Proficiency with remote desktop tools (e.g., Bomgar).
- Experience with virtual meeting platforms (Microsoft Teams, Google Meet, Zoom, Webex).
- Knowledge of ServiceNow ITSM tool.
- ITIL Foundation certification (preferred).
- Strong communication skills and ability to work independently.
- High attention to detail and commitment to delivering quality service.
- Customer-first mindset with focus on exceptional service delivery.
EA Reg No: 20C0312)
Only shortlisted candidates will be notified.
Please email a copy of your detailed resume to [Confidential Information] for immediate processing.
