IT Executive

1. IT Infrastructure Management

. Manage and maintain servers, storage systems, and network infrastructure (LAN/WAN/WiFi).

. Oversee Windows Server environments, Active Directory, DNS, DHCP, Group Policies, and user account administration.

. Monitor system performance and proactively resolve issues before downtime occurs.

. Maintain cybersecurity measures, including firewalls, endpoint protection, and intrusion detection.

2. Workstation & Hardware Support

. Maintain all desktop/laptop workstations for architects and designers, ensuring optimal performance for CAD/BIM workloads.

. Troubleshoot and resolve hardware issues (workstations, monitors, plotters, printers, scanners, tablets, etc.).

. Oversee upgrading of machines, GPUs, RAM, SSDs, and other hardware components when needed.

. Manage office equipment (NAS, routers, switches, access points).

3. Software Support & License Management

. Install, configure, and maintain architecture-specific applications:

. AutoCAD, Revit, BIM360, SketchUp, Rhino, ArchiCAD

. Adobe Creative Cloud

. Rendering engines (Enscape, V-Ray, Lumion, Twinmotion)

. Ensure all licenses are up-to-date, properly allocated, and compliant.

. Assist users with troubleshooting software issues and performance bottlenecks.

4. Cybersecurity & Data Protection

. Implement and enforce IT security policies in line with PDPA and industry best practices.

. Manage backups (local and cloud), disaster recovery procedures, and regular data audits.

. Monitor network activity to detect suspicious behavior or vulnerabilities.

. Ensure project files, BIM models, and confidential documents are securely stored.

5. Cloud, Email & Collaboration Tools

. Manage Microsoft 365, Exchange Online, SharePoint, Teams, and OneDrive.

. Support cloud storage systems, remote access (VPN), and BIM cloud collaboration tools (BIM360 / Autodesk Construction Cloud).

. Streamline workflows involving file synchronization between office and remote staff.

6. Vendor & Contractor Coordination

. Liaise with external IT vendors for procurement, maintenance, and support.

. Obtain quotes and evaluate cost-effective solutions for hardware/software purchases.

. Oversee implementation of new systems or upgrades.

7. IT Policy, Documentation & Compliance

. Maintain IT asset inventory, network diagrams, passwords (admin-level), and documentation.

. Develop and implement IT policies, including acceptable use, data protection, and backup strategies.

. Ensure compliance with licensing, PDPA, and company IT governance standards.

8. User Support & Training

. Provide timely Level 1/2 support for daily IT issues across all departments.

. Conduct onboarding for new staff: account setup, system access, workstation configuration.

. Train employees on best practices for cybersecurity, file management, and efficient use of software.

Requirements

Technical Qualifications

. Diploma/Degree in Information Technology, Computer Science, or related field.

. Minimum 3-5 years of IT support experience (architecture or engineering firms preferred).

. Strong knowledge of:

. Windows Server, Active Directory, Azure AD

. Networking (Cisco/MikroTik/UniFi preferred)

. Microsoft 365 Administration

. Backup & disaster recovery solutions

. Experience with CAD/BIM environments is a major advantage.

Soft Skills

. Strong problem-solving and troubleshooting abilities.

. Able to work independently and make decisions quickly.

. Strong communication skills able to support non-technical users.

. Highly organized, systematic, and reliable.

Additional Advantages (Preferred but Not Mandatory)

. Experience in Revit collaboration environments / BIM360 administration.

. Experience setting up render farms or high-performance workstations.

. Familiarity with ISO standards (ISO 9001 or architectural documentation workflows).

. Experience with cybersecurity frameworks and penetration testing tools.