- Act as the primary in-house IT contact for end users, providing prompt support and resolution for hardware, software, network, and peripheral issues.
- Liaise and coordinate with external IT vendors for quotations, procurement, service requests, annual software license renewals and technical support.
- Manage IT inventory assets, including tracking, maintenance and disposal of obsolete equipment.
- Coordinate onboarding of new staff by setting up PCs, laptops, user accounts and access through Active Directory administration.
- Oversee daily monitoring of IT infrastructure, including server health and storage capability, and provide monthly overview of server storage space.
- Create and manage Zoom meetings and other communication tools to support internal collaboration.
- Support IT operations by ensuring smooth function and addressing operational IT issues, while escalating approvals and critical decisions to higher management as required.
- Support occasional IT projects such as hardware upgrades or system migrations.
Requirements:
- Diploma or higher qualification in Information Technology, Computer Science, or a related field.
- At least 1- 3 years of hands-on experience in IT support or IT operations within an SME environment.
- Proficient in user support, troubleshooting hardware / software / network issues, and IT Infrastructure monitoring.
- Familiarity with Active Directory administration and user account management.
- Experience liaising with vendors and handling IT procurement processes.
- Good communication and interpersonal skills to support end users and coordinate with management and vendors.
- Self-motivated, organized, and able to work independently with minimal supervision.
- Willingness to learn and adapt to evolving IT needs in a growing company.
Interested applicants may e-mail to : [Confidential Information]
