Duties and Responsibilities:
- Daily system monitoring verify and review all hardware, server resources, systems, and key processes
- Regular security monitoring to identify possible disturbances perform daily backup operations
- Investigate and troubleshoot all issues related to IT infrastructure for internal teams using telephone, email, etc
- Maintain operational, configurational, or other procedures performing regular updates and upgrades as and when necessary
- Install new or rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc in accordance with standards and projected/operational requirements of the company
- Develop and maintain installation and configuration procedures and system standards
- Set up AV/video conferencing prior to townhall or other high key meetings over Microsoft Teams or Zoom
- Perform inventory management and health check of software licenses, hardware, and other IT peripherals
- Escalate to vendor for desktop/laptop hardware repairs or software troubleshooting
- Standby to support for critical IT issues during weekend services
- Support YouTube livestreams and/or premieres on weeknights and weekends
Requirements:
- Candidate must possess at least Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent
- At least 3 years of working experience in a related field
- Experience and knowledge in Microsoft Office 365, Windows Operating System (Win 10/Mac OS), and basic AV/video conferencing
- Preferably Senior Executive specialising in IT/Computer - Network/System/Database Admin or equivalent
- Experience with Sophos firewalls, Synology NAS, virtualisation, and/or .NET programming would be an advantage
- Able to handle sensitive and confidential information diligently and discreetly
- Enthusiastic with good interpersonal and effective communication skills
- Ability to work independently with minimal supervision
- Good organisational and time management skills
- Calm and effective under conditions of stress
- Meticulous in configuring and documenting systems
