Job Description
- Act as the primary IT focal point for all project-level IT matters.
- Provide daily IT support, troubleshooting hardware, software, network, and access issues.
- Ensure IT systems support project execution, reporting, and project controls activities.
- Coordinate with company-level IT teams to ensure compliance with corporate IT standards.
- Support deployment, configuration, and access to corporate systems for project users.
- Escalate unresolved IT issues and track to resolution.
- Ensure all project IT practices comply with corporate IT policies, cybersecurity, and data governance requirements.
- Support IT audits, compliance checks, and internal reviews.
- Maintain documentation for IT configurations, access approvals, and system controls.
- Monitor and track all IT incidents, requests, and service issues.
- Maintain IT logs, trackers, and reports on recurring issues and resolutions.
- Provide periodic IT status updates to project management.
- Support IT requirements for project offices, site facilities, and temporary setups.
- Coordinate installation, maintenance, and troubleshooting of network infrastructure and equipment.
- Ensure reliable IT infrastructure for project operations.
- Manage issuance, movement, replacement, and return of IT assets at project level.
- Coordinate procurement and setup of project‑specific IT equipment.
- Assist in developing automated trackers, logs, and reports for efficiency improvements.
- Log, monitor, and manage IT issues via the IT service ticketing system.
- Ensure timely prioritisation, follow‑up, and closure of IT tickets.
- Analyse trending issues to identify improvement opportunities.
- Perform other duties as assigned by Manager.
Job Requirements
- Diploma or Degree in Information Technology, Computer Science, or related field.
- 2–5 years of IT support experience, preferably in project‑based environments (EPC, construction, shipyard, infrastructure, oil & gas).
- Experience liaising with both end users and corporate IT teams.
- Strong knowledge of IT support, hardware, software, and basic networking.
- Experience supporting project offices or site environments.
- Understanding of IT compliance, security, and corporate IT governance.
- Advanced skills in Microsoft Excel (pivot tables, dashboards, analytics).
- Familiarity with IT service ticketing systems (ServiceNow, Freshservice, Jira, etc.).
- Knowledge of IT best practices.
- Strong problem‑solving and analytical skills
- Good communication and stakeholder management
- Ability to work independently in fast‑paced environments
- Well-organised with strong tracking and follow‑up discipline
- Service‑oriented mindset
Location:
Seatrium (SG) Pte. Ltd.
Tuas Boulevard Yard
80 Tuas South Boulevard, Singapore 637051
(Islandwide transport provided)
Working Hours
Monday – Thursday: 8:00am – 5.15pm
Friday: 8:00am – 4.30pm
Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.
We regret that only shortlisted candidates will be notified.
Please note that your personal data disclosed to Seatrium (SG) Pte. Ltd. and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.
BUSINESS UNIT
Seatrium Limited
