Drive architecture, development, and deployment of Microsoft Dynamics 365 Customer Engagement solutions, including model-driven applications, plugins, Power Automate flows, and custom components.
Implement and configure Dynamics 365 CE modules such as Sales, Customer Service, and Field Service, ensuring tailored functionality based on stakeholder requirements.
Provide technical leadership by mentoring developers, conducting code reviews, and enforcing best practices in performance, security, and scalability.
Collaborate closely with product managers, functional consultants, and business stakeholders to translate high-level requirements into robust technical deliverables.
Design and manage seamless integration with external platforms using Azure Logic Apps, Functions, Web APIs, and third-party connectors.
Oversee the end-to-end release management process including environment setup, CI/CD pipeline automation, and solution packaging using Azure DevOps.
Lead the execution of data migration strategies, leveraging tools such as SSIS, CRM SDKs, console applications, and data transformation logic.
Maintain comprehensive documentation including solution architecture, version control logs, deployment guides, and system configuration notes.
Monitor system performance, troubleshoot issues across environments, and enforce compliance with security and governance standards.
Requirements:
Min 5 years of professional experience in Microsoft Dynamics CRM/D365 CE, with at least 3 years in a leadership or architect role.
Proven hands-on experience across multiple Dynamics 365 CE modules: Sales, Field Service, and Customer Service.
Strong proficiency in .NET technologies (C#, ASP.NET, Web API) and scripting with JavaScript/jQuery within the CRM context.
Solid command of the Microsoft Power Platform including Power Apps, Power Automate, Dataverse, and Model-Driven Apps.
Skilled in Azure Integration Services such as Logic Apps, Azure Functions, and API Management.
Deep expertise in CRM extensibility through plugin development, workflows, business rules, and SSRS custom reporting.
Proficient in DevOps-driven CRM deployment pipelines and version control using Azure DevOps, Git, or similar tools.
Demonstrated experience in CRM data migration using SSIS, custom utilities, or third-party migration tools.
Experience integrating Dynamics 365 with external applications like ERP systems, payment gateways, or custom APIs.
Strong understanding of security model design, user access control, and system performance tuning.
Hands-on Agile delivery experience with Scrum, sprint planning, backlog grooming, and user story management.
Excellent communication skills to convey technical insights to non-technical stakeholders and business users.
Experience working in government or public sector CRM implementations.
Familiarity with regulatory compliance requirements in public service delivery environments.
Preferred Power Platform Developer Associate and Functional Consultant Certified.
Additional Microsoft Dynamics or Azure certifications are advantageous
