Assistant IT Manager

ROLES & RESPONSIBILITIES

Job Role Summary

The Assistant IT Manager End-User Computing (EUC) oversees support operations, technical services, security, and architecture planning for all end-user devices, including laptops, desktops, mobile devices, unified communication systems, and Office applications.

Area of Responsibility

• Provide EUC Support to users, including laptops, monitors, mobile devices, and Office applications.
• EUC inventory and Fixed assets life cycle management.
• Evaluate and propose improvements on EUC equipment.
• Incident and problems management.
• Server backup, update, maintenance etc.
• Network equipment upgrade, maintenance etc.
• Vendor management for infra-related projects.

STAKEHOLDER MANAGEMENT

Internal

• IT Team and Users

External

• Vendors

Communication Tasks

• Communicate effectively to users at all levels.
• Manage and negotiate with vendors on project costing, timeline etc.

MINIMUM REQUIREMENTS

Education and Experience

• Minimum Diploma in Information Technology
• 5 Years experience in 1st level support

Aptitude and Skills

Technical Expertise:

• Proven experience supporting multi-site environments with diverse user groups.
• Proficient in Microsoft Active Directory administration.
• Skilled in endpoint protection, patch management, software distribution, and mobile device management platforms.
• Experienced in Microsoft 365 administration, including SharePoint, Teams, and related services.
• Solid understanding of current technology trends, and emerging innovations.

Business & Communication Skills:

• Strong interpersonal and communication skills, with the ability to engage effectively with internal customers, vendors, and suppliers.
• Capable of managing clear and efficient communication channels, anticipating issues, and resolving them proactively.

Work Approach & Problem-Solving:

• Highly organized, with the ability to prioritize tasks and deliver results within resource constraints.
• Forward-thinking, able to anticipate needs and prepare for future requirements.
• Self-motivated and able to work independently under pressure to meet performance and service level commitments.