IT Business Analyst

Job Descriptions

• Gather, analyse and document business and functional requirements
• Work with business stakeholders to understand requirements and identify areas for improvement
• Translate business requirements into clear functional and technical requirements
• Support the development and enhancement of digital solutions and customer-facing applications
• Identify opportunities to improve business processes through AI, automation and digital technologies
• Support AI, automation and digital solution proof-of-concepts and pilot projects
• Work with technical teams on system integration, APIs, data flows and solution implementation
• Prepare user stories, functional specifications, process flows and solution documentation
• Coordinate with internal teams and external vendors for project delivery and system enhancements
• Support system testing, UAT, deployment and implementation activities
• Analyse customer and operational data to identify trends and improvement opportunities
• Monitor system performance and support incident and issue resolution
• Track project risks, issues, dependencies and timelines
• Maintain system documentation and support technology governance and compliance
• Drive continuous improvement of digital solutions and business processes

Job Requirements

• Degree in Information Systems, Computer Science, Business Analytics, Engineering or a related discipline
• 4-6 years of experience in Business Analysis, IT solutions or digital technology projects
• Strong experience in requirements gathering, business process analysis and documentation
• Experience with digital solutions, AI, automation or digital transformation projects
• Good understanding of APIs, system integration, data flows and enterprise IT environments
• Familiarity with user stories, functional specifications, process flows and solution diagrams
• Experience in system testing, UAT, implementation and production support
• Strong analytical and problem-solving skills
• Good communication and stakeholder management skills
• Experience working with business users, technical teams and external vendors
• Ability to manage multiple priorities and drive issues through to resolution
• Knowledge of Agile/Scrum methodology, SQL, Power BI or AI/GenAI will be an advantage

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EA License No: 90C3494 | EA Personnel No: R1106405 | EA Personnel Name: Khadijah Binte Abdul Rahman