Administer, monitor, and maintain both our on-premises server infrastructure and our new Microsoft Azure cloud environment.
Manage virtual machines, storage accounts, networking, and cloud resources.
Ensure high availability, performance, and scalability of IT systems.
Provide Tier 1 and Tier 2 helpdesk support for hardware, software, and connectivity issues.
Support business-critical applications, including Microsoft 365, SharePoint Online, and OneDrive.
Administer and monitor backup and recovery systems, including on-premises backups and Veeam backup solutions for Azure VMs.
Ensure backup success and restore capabilities to safeguard business continuity.
Enforce IT security policies and procedures in line with industry best practices.
Manage user access controls, group policies, and authentication via Microsoft Entra ID (formerly Azure AD).
Monitor firewall logs, detect vulnerabilities, and respond to potential threats.
Maintain and optimize network infrastructure, including routers, switches, VLANs, and VPN gateways.
Troubleshoot and resolve network performance and connectivity issues.
Collaborate with external IT vendors (Helpdesk, Firewall, Azure MS Cloud, Applications, Intranet, Cloudflare, E-Commerce platforms).
Ensure SLAs are met and IT projects are delivered on schedule
Participate in IT transformation initiatives and process improvements.
Requirements:
A Diploma or bachelor's degree in information technology, Computer Science, or a related field.
At least 2-3 years of hands-on experience in an IT support or systems administration role.
Relevant certifications such as Microsoft Certified: Azure Administrator Associate, CompTIA Network+, or ITIL are highly desirable.
Strong working knowledge of Microsoft Windows Server and Active Directory.
Hands-on experience with Microsoft Azure services, particularly Virtual Machines, networking, and security concepts.
Proficiency with Microsoft 365, SharePoint Online, and Microsoft Intune.
Experience with backup and recovery solutions knowledge of Veeam is a significant plus.
Familiarity with network administration, including firewalls, switches, and VPNs.
Strong problem-solving, analytical, and troubleshooting skills. Excellent communication and with the capacity to explain technical concepts to non-technical staff.
