IT Administrator

Key Responsibilities

Microsoft 365 / Office 365 Administration

• Administer and manage the Microsoft 365 tenant, including:

  • User account provisioning, modification, and deactivation

  • License assignment and usage monitoring

  • Security groups and distribution lists

• Manage Exchange Online, shared mailboxes, email policies, and archiving

• Support Microsoft Teams, SharePoint Online, and OneDrive access and permissions

• Implement and maintain security best practices (MFA, Conditional Access, password policies)

• Monitor Microsoft 365 service health and coordinate issue resolution

IT Infrastructure & End-User Support

• Provide day-to-day IT support for desktops, laptops, printers, scanners, and mobile devices

• Install, configure, and maintain Windows and macOS systems

• Manage onboarding and offboarding of employees (devices, accounts, access)

• Support remote and regional office users

• Coordinate with external IT vendors and service providers when required

Identity, Security & Device Management

• Manage Azure AD / Entra ID users, roles, and access control

• Support endpoint management (Intune, device policies, antivirus, patching)

• Assist in IT security monitoring, incident handling, and compliance initiatives

Office Systems & Facilities Coordination

• Oversee and coordinate office facilities and systems, including:

  • Office furniture (desks, chairs, cabinets, meeting room fittings)

  • Air-conditioning systems (basic checks, servicing coordination, fault reporting)

  • Lighting systems (lamps, fixtures, replacements)

  • Pantry equipment, meeting room equipment, and common-area facilities

• Perform basic troubleshooting for office equipment and arrange vendor repairs when needed

• Maintain inventory records for IT assets and office facilities

• Liaise with building management, MCST, landlords, and vendors on maintenance matters

• Support office setup, relocation, renovation, or refurbishment projects

Network & Systems Support

• Perform basic monitoring and support for office networks (LAN/Wi-Fi/VPN)

• Coordinate with vendors on firewall, ISP, and network troubleshooting

• Ensure meeting rooms, internet, and office systems are operational

Documentation & Operations

• Maintain IT and office systems documentation, SOPs, and asset registers

• Track maintenance schedules and service contracts

• Support audits, compliance checks, and internal reviews

• Assist management with IT and office infrastructure planning

Requirements & Qualifications

Technical & Operational Skills

• Hands-on experience with Microsoft 365 / Office 365 Admin Center

• Knowledge of Exchange Online, Teams, SharePoint, and OneDrive

• Basic understanding of Azure AD / Entra ID

• Experience supporting Windows and macOS environments

• Familiarity with office facilities coordination and vendor management

Education & Experience

• Diploma or Bachelor's degree in IT, Computer Science, or related field

• 1-3 years of experience in IT administration, IT support, or office systems support