Embedded within a high-profile global technology firm, the Analyst provides first-line support for employee travel and events through real-time monitoring, traveler assistance, horizon scanning, and technical intelligence support. The role focuses on rapid triage, escalation, and clear communication during developing situations.
This role will be part of a global team providing 24/7 coverage to the client. It will be a requirement to work on holidays and weekends as determined by the team coverage schedule.
Responsibilities:
- Monitor travel-related developments impacting employees, including executives.
- Provide first-line traveller assistance and support issue resolution.
- Assist with coordination of secure transportation and vetted third-party vendors.
- Support pre-trip advisories, briefings, and traveller outreach.
- Assist with travel-related incidents and support travellers in distress.
- Support review of upcoming events and prepare situational summaries, including but not limited to geofencing, tactical intelligence, and weather intelligence.
- Conduct targeted monitoring during event windows and escalate concerns.
- Create and manage mass-notification groups for events.
- Monitor real-time alerts, assess relevance, and escalate per workflows.
- Draft concise alerts, situation updates, and rapid assessments.
- Provide on-demand support to internal intelligence teams.
Requirements:
- A bachelor's degree in history, political science, intelligence analysis, criminal justice, or a related discipline.
- 1-3 years of experience in intelligence experience or experience working in a GSOC.
- Experience working with global risk intelligence and incident response software.
- Experience with emergency mass notification systems.
- Experience with travel risk management software platforms.
- Experience working in a collaborative environment, such as government or corporate global security operations center, emergency operations center or a major urban area fusion center.
- Experience evaluating open-source information (media, social media, and unclassified government websites) to conduct incident analysis.
- Japanese or Chinese language fluency is an added bonus.
