Integration Manager

We are seeking an Integration Manager to join our Centre of Excellence (CoE). Reporting to the Assistant General Manager, CoE, you will support the integration of operational improvements, technologies, and service innovations across the organisation.

This role focuses on translating ideas, technologies, and best practices into practical solutions that can be adopted by operations teams and embedded into business-as-usual processes. A key responsibility is to review existing facilities and estate management services, identify opportunities for standardisation, and develop modular service components that can be deployed across multiple contracts and customer environments.

You will work closely with operations, estate management teams, corporate functions, and external partners to improve service delivery, drive operational efficiency, and support the development of future-ready service offerings.

Key Responsibilities

Solution Integration & Operational Deployment

• Support the implementation and integration of new technologies, processes, and service innovations across business units.
• Work with operational and estate management teams to understand business requirements and deployment needs.
• Coordinate implementation activities and ensure smooth adoption into business-as-usual operations.
• Develop implementation plans, operating procedures, and supporting documentation.
• Monitor deployment outcomes and recommend improvements.

Service Modularisation & Standardisation

• Analyse existing facilities management and estate management services to identify opportunities for standardisation.
• Break down complex service offerings into modular and repeatable service components.
• Develop service frameworks, operating models, and deployment playbooks that support scalability and consistency.
• Support the packaging of service capabilities into clearly defined solution offerings.

Estate Management & Facilities Operations Improvement

• Partner with estate management and facilities operations teams to identify operational challenges and improvement opportunities.
• Evaluate current processes and recommend enhancements that improve efficiency, service quality, and customer experience.
• Support the implementation of digital solutions and process improvements across managed estates and facilities.

AI, Digitalisation & Innovation Support

• Enable AI, automation, and digital technologies to facilities and estate management operations.
• Support the evaluation, pilot implementation, and operational deployment of AI-enabled solutions.
• Work with internal stakeholders and external technology partners to assess solution suitability and operational value.
• Monitor emerging industry trends and technologies relevant to facilities and estate management.

Stakeholder & Partner Management

• Collaborate with internal stakeholders across operations, engineering, estate management, sustainability, and corporate functions.
• Coordinate with external vendors, technology providers, and solution partners during implementation projects.
• Facilitate workshops, user discussions, and solution reviews to gather feedback and support adoption.

Requirements

Qualifications

• Degree in Facilities Management, Estate Management, Engineering, Building Services, Business, Information Technology, or a related discipline.

Experience

• 4 to 6 years of relevant experience in facilities management, estate management, property management, operations improvement, project implementation, or business transformation.
• Experience working across multiple stakeholders and business functions.
• Exposure to operational process improvement and service delivery environments.

Preferred Experience

• Experience in facilities management, estate management, property operations, or smart building environments.
• Exposure to technology implementation, digital transformation, or operational integration projects.
• Familiarity with AI-enabled operational tools, workflow automation, analytics platforms, or smart building technologies.
• Experience developing standard operating procedures, service frameworks, or implementation playbooks.

Skills & Competencies

• Strong stakeholder management and communication skills.
• Analytical and structured problem-solving abilities.
• Ability to manage multiple initiatives and priorities.
• Translate concepts into clear value proposition.
• Process mapping and documentation skills.
• Project coordination and implementation experience.
• Curiosity and willingness to explore emerging technologies and innovative service models