Inside Sales Representative

Sales & Business Development

. Identify and develop new business opportunities through cold calling, email campaigns, and digital prospecting

. Qualify leads and convert them into active customers

. Promote the company's services including air freight, sea freight (FCL/LCL), and logistics solutions

. Generate and follow up on sales leads provided by marketing or management

Customer Relationship Management

. Build and maintain strong relationships with customers to ensure repeat business

. Handle customer inquiries, quotations, and follow-ups in a timely manner

. Maintain accurate records of interactions in CRM systems

. Follow up on quotations to maximize conversion rates

Market Intelligence

. Monitor market trends, competitor activity, and customer requirements

. Provide feedback to management on pricing, service gaps, and opportunities

Coordination & Support

. Work closely with operations, customer service, and overseas offices to ensure smooth execution

. Ensure customer onboarding is completed efficiently

. Support credit control by monitoring outstanding receivables where needed