Responsible for the resolution of process customer's enquiry & providing quotation in meeting customer's need and ensuring Service Level is met at all time. Generate revenue by soliciting and obtaining orders, work as a team in ensuring efficient delivery of customer service and supply chain process. Working through distribution channels and sales team, and processing of customer's enquiry, RFQ, quotes follow-up, handle quality return, and ensure timely logistical processing of product delivery..
Job Responsibilities
Handle enquiries from customers via calls and emails.
Prepare ITO by working closely with Global team, ASEAN sales manager, Pricing Team to ensure quote win.
Penetrate new market shares whenever opportunity arise.
Address customer's price inquiries, check stock availabilities, provide prices/quotes, and follow-up on potential orders and price negotiation.
Clarify policies and procedures such as condition of sales and pricing structure.
Fill orders by transferring orders to fulfillment, communicating expected delivery date; explaining stock outs. Offer alternative by working closely with ASEAN Sales Manager, Product Sales manager, Global Account Manager & Divisions, if any
Provide timely Open Order Report to customers via excel and customers portal.
Review customer demand and forecasts (SvD). Work closely with Parker planner & customers if stocking program is recommended to support business growth or needs.
Liaise closely with Buyers on delivery and backlog summary.
Address customer goods return due to quality reject, claims and communicate with Quality on rejects & resolution.
Maintain and improve quality results by following standards and recommend improved policies and procedures.
Regular meet up with customers to review any new NPI/ projects, market situation, forecast demands, orders and deliveries (both physical and virtual meeting).
Submit customers qualification form/PR for alternative or requalification via customer portal if any.
Compilation with accuracy of sales report with risk management.
Qualifications
Education and Experience:
Degree/Diploma in Engineering or Business Administration.
At least 2 years of relevant sales and customer service experience.
Prefer to have supply chain experience with working knowledge in industrial sales.
Good interpersonal communication skills and computer knowledge.
Demonstrated ability to perform the described role and responsibilities and obtain the desired results.
Independent, organized & experience of operating in a matrix organization preferred.
People oriented personality and be able to work in a team effectively.
