Inside Sales Account Manager, Lead
Job Description
Job Description
- Deliver sales results: Own offshore sales targets across new business, renewals, cross-sell, and upsell. Translate targets into clear plans and actions with the BPO leadership team.
- Manage vendor performance: Set expectations with BPO team managers, review results against contractual and operational KPIs, and hold the vendor accountable for timely corrective action.
- Drive sales execution: Review pipeline health, deal progression, forecast accuracy, campaign outcomes, and account coverage. Challenge stalled opportunities and remove barriers to conversion.
- Establish a strong operating cadence: Run regular sales and performance reviews with clear actions, owners, deadlines, and follow-through. Provide concise updates on results, risks, and recovery plans.
- Oversee quality and customer experience: Monitor call quality, responsiveness, service levels, order accuracy, and customer feedback. Work with the vendor to address recurring issues and improve NPS.
- Manage escalations: Coordinate the resolution of customer, sales, and operational issues across the BPO and StarHub teams. Ensure root causes are addressed.
- Build team capability through the vendor: Identify knowledge and execution gaps, agree on coaching and training priorities with BPO managers, and verify that improvements are reflected in performance.
- Maintain governance and compliance: Ensure the offshore operation follows company policies, customer handling standards, sales processes, and reporting requirements.
- Partner across the business: Work closely with Sales, Product, Marketing, Operations, and other stakeholders to execute campaigns, resolve process issues, and support growth in the Singapore enterprise market.
- Bachelor's degree in Business, Marketing, or a related field with at least 8 years experience in sales and a t least 3 years of experience in B2B inside sales, sales operations, or sales leadership, with a proven record of delivering sales targets.
- Experience managing an outsourced sales team or BPO vendor across locations, including performance reviews, KPI governance, and improvement plans.
- Experience selling telecommunications, IT, or technology solutions to businesses in the Singapore market .
- Strong commercial judgment and ability to interpret sales data, challenge forecasts, and turn performance gaps into practical actions.
- Confident stakeholder management skills, including the ability to influence vendor leaders and internal teams without direct reporting authority.
- Excellent spoken and written English, with clear reporting and presentation skills.
- Proactive, organised, and comfortable managing competing sales, operational, and customer priorities.
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Key Skills
About Company
Skills:
Microsoft Excel, Salesforce, Platforms, Sales Analysis, Good Driving Record, Sales Management, Dispute Resolution, Analysis of Sales Data, Computer Systems, Audit Compliance, Sales Operations, Sales Process, Excel Training, Microsoft Powerpoint, business leads, Technical Operations
Skills:
Sales & Marketing Leadership, Economics, Forecasting, Analytical Skills, Technical Skills, Sales Operations, Cadence, Product Marketing, Advocate, Sales Process, Face to Face Sales, Team Building, Business Development, Strengthen Brand Awareness
Skills:
Executive stakeholder management, Project communication, Business Analysis, Project management, Ads Sales and Support Functions, Internet Online Media, Digital Marketing, Customer Solutions, Operations
Skills:
Policy, Commercial Operations, Finance, Lifecycle leadership, Supply Chain, portfolio strategy, Commercial strategy, Data and Analytics, Sales, Regulatory Affairs, Legal and Compliance, market access, Medical Affairs
Skills:
react.js , state management , secure coding , architecture governance , Reactjs, Typescript, Html5, Css3, Sass, Scss, Less, Redux, Responsive Web Design, Web Accessibility, Wcag, Core Java, Java EE, J2EE, Spring Boot, Spring Cloud, Rest Api, Restful Web Services, Graphql, Distributed Systems, Jpa, Hibernate, Spring Security, Api Integration, Backend Development, Full Stack Development, Oracle Database, PostgreSQL, MySQL, MongoDB, Redis, Database Design, Data Modelling, Query Optimization, AWS, Amazon Web Services, Microsoft Azure, Docker, Kubernetes, Continuous Integration, Continuous Delivery, Jenkins, Azure DevOps, Git, Github, Gitlab, Linux, JUnit, Mockito, Jest, Unit Testing, Integration Testing, Automated Testing, Performance Testing, Application Security, Technical Leadership, Solution Architecture, Software Architecture, System Design, Agile, Scrum, Banking Domain, Devops, UI Development Lead, UI Architect, UI Technical Lead, Frontend Architect, Frontend Lead, Java Full Stack Lead, Full Stack Technical Lead, Java Full Stack Developer, React Architect, React Technical Lead, React Developer, Senior React Developer, JavaScript ES6, Redux Toolkit, Micro Frontend, Micro Frontends, Microfrontend Architecture, Module Federation, Web Components, Lit, UI Architecture, Frontend Architecture, Design Systems, Reusable UI Components, Component Based Architecture, UI Performance Optimization, Frontend Modernization, Single Page Applications, Spa, Java 11, Java 17, Quarkus, Microservices Architecture, enterprise application development, Cloud Native Applications, CI/CD, React Testing Library, Cypress, Code Reviews, UI Leadership, Technical Mentoring, Team Leadership, Stakeholder Management, Application Modernization, banking technology, Financial Services, Bfsi, Digital Banking, Enterprise Web Applications, High Performance Applications, Scalable Applications, Production Support, Technical Design, Architecture Documentation, Cross Functional Team Leadership, Singapore Java Developer Jobs