Job Summary
You will serve as 3rd level support by managing inbound support requests and facilitating resolution. This position will facilitate, implement, troubleshoot, and problem-solve in support of our customers based in global region.
Job Responsibilities
- Experience in maintaining and troubleshooting Windows servers.
- Support VMWare ESX 7.x, 8.x systems and has experience managing these environments in a production environment.
- Provide troubleshooting assistance remotely via telephone and email on products to field service personnel, distributors, integrators, and customers.
- Work with other teams to manage multiple issues with changing priorities and deal with high-pressure situations.
- Provide documentation of all actions taken in the appropriate systems, set expectations with customers and follow up on an action item or activity needed to resolve a problem being experienced by a customer.
Requirements:
- Bachelor's Degree in IT or Computer Engineering
- At least 3+ years relevant experience in infrastructure service management or infrastructure engineering
- Experience with one or more of the following products and platforms:
- Virtualization (VMware)
- Operating Systems (Linux, Windows)
- Compute/Storage (SAN, NAS)
- Infrastructure Services and tools (e.g., SFTP, Enterprise job management, Monitoring tools)
- Experience with network technologies, such as TCP /IP, DNS, DHCP
- Good problem-solving and troubleshooting skills
- Good communication skills
- Self-motivated and have attention to detail
