Job Summary
You will serve as 3rd level support by managing inbound support requests and facilitating resolution. This position will facilitate, implement, troubleshoot, and problem-solve in support of our global customer base.
Job Responsibilities
- Experience in maintaining and troubleshooting Windows servers.
- Support VMWare ESX 7.x, 8.x systems and has experience managing these environments in a production environment.
- Provide troubleshooting assistance remotely via telephone and email on products to field service personnel, distributors, integrators, and customers.
- Work with other teams to manage multiple issues with changing priorities and deal with high-pressure situations.
- Provide documentation of all actions taken in the appropriate systems, set expectations with customers and follow up on an action item or activity needed to resolve a problem being experienced by a customer.
Requirements
- Bachelor's Degree in IT or Computer Engineering
- At least 3+ years relevant experience in infrastructure service management or infrastructure engineering
- Experience with one or more of the following products and platforms:
- Virtualization (VMware)
- Operating Systems (Linux, Windows)
- Compute/Storage (SAN, NAS)
- Infrastructure Services and tools (e.g., SFTP, Enterprise job management, Monitoring tools)
- Experience with network technologies, such as TCP / IP, DNS, DHCP
- Good problem-solving and troubleshooting skills
- Good communication skills
- Self-motivated and have attention to detail
Claudia Kueh Kee Jinq EA License No.: 02C3423 Personnel Registration No.:R1880247
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-notice.
