Company Overview
LionsBot International is seeking an IT Support Engineer on a 12-month renewable fixed-term contract, to be based in its Singapore office. This role serves as the on-site IT support point for Singapore users while working closely with the Global IT team led from overseas. The role supports global operations by handling end-user IT support, onboarding and offboarding, IT asset management, and infrastructure support, while ensuring systems remain secure, stable, and compliant.
Key Responsibilities
- Provide on-site IT support for users based in the Singapore office
- Respond to and resolve IT support tickets for users across Singapore and regional offices
- Troubleshoot laptops, VPN, email, user access, and basic network issues
- Set up and configure laptops, user accounts, VPN, email, printers, and SaaS subscriptions
- Execute offboarding activities including access removal, asset recovery, and checklist completion
- Monitor and support local IT infrastructure including networks, Wi-Fi, printers, routers, and firewalls
- Coordinate with the overseas IT Manager and global IT team on escalations and system changes
- Ensure endpoint security controls are applied, including antivirus, EDR, patching, and backups
- Maintain accurate records of IT assets including laptops, peripherals, and network devices
- Document incidents, resolutions, and procedures in ticketing and asset management systems
- Support ISO 27001 controls through documentation, access controls, and operational checks
Qualifications & Experience
- Professional certification, or equivalent hands-on experience in IT support or systems administration
- 2 to 3 years of practical experience in end-user IT support, preferably in a corporate or regional environment
- Hands-on experience supporting Windows, macOS, and Linux environments
- Working knowledge of VPNs, email systems, SaaS platforms, onboarding processes, and ticketing tools
- Familiarity with IT compliance, asset management, and basic security practices
- Exposure to firewall, access point, or basic network setup is an advantage
- Clear communicator who is organised, reliable, and comfortable working independently on-site
What We Are Looking For
- A dependable IT support engineer who can manage on-site support independently while collaborating with an overseas IT team
- Strong sense of ownership and accountability for day-to-day IT operations in the Singapore office
- Calm under pressure and able to prioritise issues based on business impact
- Professional, service-oriented, and respectful in user interactions
